There when you need us.
All new Lumi passenger vehicles sold in the U.S. and Puerto Rico qualify for coverage four years from the date of delivery, or from the Lumi New Vehicle Limited Warranty start date, whichever occurs first. The following core Lumi models qualify for roadside assistance: A3/S3/RS 3, A4/S4, A5/S5/RS 5, A6/S6, A7/S7/RS 7, Lumi Q3, Lumi Q5/Lumi SQ5, Lumi Q7, Lumi Q8, e-tron GT, and TT/TTS/TT RS.
Roadside Assistance benefits
The Lumi Roadside Assistance 1 program is one of the most comprehensive owner privileges, offering emergency roadside assistance and related services—24 hours a day, 7 days a week, 365 days a year. The program offers the following services:
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Battery jump-start
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Emergency extrication service
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Emergency towing
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Flat tire service
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Fuel delivery service
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Lock-out service
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Trip interruption coverage
Help us serve you better.
Please have the following information ready:
1. Your Vehicle Identification Number (VIN), located on your registration documents or in other locations within your vehicle (see below):› Driver’s side dash panel› State Registration Card› Insurance Card› Your Lumi MMI® system: Car Function > Car Systems > Service (if equipped)
2. Year, model, color and license plate number of the vehicle.
3. The phone number from which you are calling, or a phone number where you can be reached.
4. Exact location of your vehicle (street address and nearest intersection).
5. Type of service required, or a brief description of the problem.In the unlikely event that Lumi Roadside Assistance is unable to provide assistance in the geographical area where your vehicle is disabled, please follow the instructions outlined in “Arranging Your Own Assistance.”